We (Sendible Limited) have made revisions to this Privacy Policy, effective May 23, 2024. By continuing to use our Services after May 23rd, you agree to the new Privacy Policy.
This Privacy Policy describes what information you send to us, information we automatically collect about you, our use of your information, and who we share your information with to provide you with the Services (as defined in our Terms of Services). The term “personal information” as used herein has the meaning of “personal data” in the UK GDPR.
The terms “we,” “us,” and “our” refer to Sendible Limited (company number 06815657), a company registered in England and Wales and our registered office is at 3rd Floor, 311 Ballards Lane, London, N12 8LY. We operate the website www.sendible.com. The terms “you” or “your” refer to visitors of our website and authorized users of our Services.
When using any of our Services you consent to the collection, transfer, storage, disclosure, and use of your information as described in this Privacy Policy. This includes any information you choose to provide that is deemed sensitive under applicable law.
However, you alone control and are responsible for any content you submit, create or post through the Services, as provided in the Terms of Service. We are committed to protecting and respecting your privacy regarding all information that might be collected while using any of our Services or visiting our website.
According to the UK General Data Protection Regulation, we are the processor of your personal information that you transmit to us. We collect your personal information with your consent, when appropriate or required, and by lawful means only.
Irrespective of which country you live in, you authorize us to transfer, store, and use your personal information in any country where we operate. If there is a case when personal data is transferred from the EU to the United States, it is solely for the purpose of processing as per instructions from the controller.
If you have any questions or comments about this Privacy Policy, please submit a request through our form, available at https://support.sendible.com/hc/en-us/requests/new.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
We require certain information from you to provide our Services to you. For example, you must have an account in order to create or post content through Sendible. When you choose to share the information below with us, we collect and use it to operate our Services.
You might give Sendible information about yourself by filling in forms on our Services or by corresponding with us by phone, email or otherwise.
This includes information provided when you:
We use your personal contact information, such as your email address to authenticate your account and keep it - and our Services - secure, and to help prevent spam, fraud, and abuse. We also use contact information to personalize our Services, enable certain account features and to send you information about our Services. If you provide us with your phone number, you agree to receive calls to that number to discuss matters that impact your usage of our Services. You can update your notification settings to control notifications you receive from Sendible. You can also unsubscribe from an email notification by following the instructions contained within the email.
If you email us, we will keep the content of your message, your email address, and your contact information to respond to your request.
As a controller, you can choose to upload your email and SMS contacts to Sendible so that you can make use of our email marketing features. When uploading contacts to your Sendible account, you agree that you have lawfully obtained consent from those contacts to utilize their personal contact information for processing for the intended purpose, where it be marketing or other.
You may provide us with payment information, including your credit or debit card number, PayPal address, card expiration date, CVV code, and billing address, in order to pay for your subscription or for the purchase of other offerings provided as part of our Services.
This information is passed securely to our payment processor, Stripe Inc., and after a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
We may, however, store your invoices and receipts for a period of up to 7 years to facilitate our legal obligation to provide accounting information to the HMRC for tax purposes.
You may provide us with personal information when you input it into Sendible AI (as defined in our Terms of Service). We have instructed our third party service providers who enable our Sendible AI service not to use or retain your personal information for any purpose other than to allow us to provide you with the Services.
With regard to each of your visits to our Services, we may automatically collect information about your login and current location, which we get from signals such as your IP address or device settings, to securely and reliably set up and maintain your account and to provide our services to you. We also store your time zone settings in order to ensure our Services operate correctly.
In order to operate our Services, we keep track of how you interact with links across our Services. This includes links in emails we send you as well as actions you take when using different features within the products we offer.
When you connect your social media profile to Sendible, we may collect and store the link to your avatar. We may also retrieve and store links to the photos stored on your social profiles. We use this data in order to deliver our Services to you.
Our website uses cookies to distinguish you from other visitors and users on our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. We use information held about you in the following ways:
We will use this information:
We will use this information:
We may combine information we obtain from other sources as more fully disclosed in Section 5 with information you give to us and the information we collect about you. We may use this information from other sources or the combined information for the purposes set out above, depending on the types of information we receive. For example, when tracking referrals from our affiliate partners, the cookies stored on your browser allow us to reward affiliates for introducing you to our Service.
When you connect your social media profile to Sendible, we may collect and store your personal messages. For example, when you connect your Twitter profile to Sendible, you are granting Twitter consent to allow Sendible to retrieve your Direct Messages.
We receive information when you view content on our website or interact with our Services, even if you have not created an account. For example, when you visit our websites, sign into our Services, interact with our email notifications, we may collect information about you.
This stored log data includes information such as your IP address, browser type, operating system, the referring web page, pages visited, location, device information (including device and application IDs), and cookie information.
We use this data to operate our Services and ensure their secure, reliable, and robust performance. For example, we use log data to protect the security of accounts, improve the quality of our products and to determine which features are being used most on our Services.
We may also record your usage of our Services using screencasting tools in order to improve our Services and deliver a better user experience. With regard to each of your visits to our Services we may automatically collect the following log data:
Technical information
Information about your visit:
We are passionate about building useful tools to help businesses and agencies be more efficient and productive when managing social media at scale. We use all of the personal information we have to help us provide and support our Services. Here’s how:
We are able to deliver our Services, support your usage of our products and introduce improvements by using your personal information to understand how you use and interact with our Services.
When we have location information, we use it to tailor our Services for you and others, like automatically detecting your location in order to support your ability to schedule messages in your own time zone.
We conduct surveys and research, test features in development, and analyze the information we have to evaluate and improve products and services, develop new products or features, and conduct audits and troubleshooting activities.
We use your personal information to send you marketing communications, communicate with you about our Services and let you know about our policies and terms. We also use your personal information to respond to you when you contact us.
We may receive information about you if you use any of the Services we provide. We inform you when we collect any data that it may be shared internally and combined with other data collected on our Services. For example, when you connect your Facebook account to Sendible, you will be able to opt in to the data that Sendible is able to collect from Facebook on your behalf.
We may also receive private information about your business profiles from the social network profiles you connect to Sendible including Facebook, LinkedIn, Twitter, YouTube and Instagram.
Our usage of Google data is limited to the following use cases: accessing and storing analytics, as well as comments and posts from your accounts on YouTube. We integrate with YouTube API Services in order to provide YouTube functionality within our applications. By utilising Sendible, you are also agreeing to be bound by the YouTube Terms of Service.
We also access data from your Google Analytics account in real-time when you authorize this from our reporting area. We also securely store access tokens from Google that allow us to publish on your behalf to Google My Business and YouTube. These access tokens can be revoked at any time by visiting https://security.google.com/settings/security/permissions, selecting the Sendible App and clicking on the remove access button.
By utilising Sendible, you are also agreeing to Google's Privacy Policy.
On all occasions where we receive data from a platform with whom our Services integrate, you will be able informed of the personal data that will be collected by our Services and will need to give consent to have Sendible receive and process your personal data from these platforms on your behalf.
We work closely with other third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them. The information we receive is used to enhance your experience with our Services.
We do not sell or trade your personally identifiable information. This does not include trusted third parties who assist us in operating our Services, conducting our business, or servicing you, so long as those parties agree to keep this information confidential and are compliant with GDPR.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.
Non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
We share or disclose your personal data with your consent or at your direction, such as when you authorize a social network or third party application to access your account or when you direct us to share your feedback with a business.
When you share content via your Sendible account to a third-party service, keep in mind that you are controlling the flow of this content from our platform through to the third-party service.
When you add a team member or client to your account, you may choose to share personal data with them. For example, you may choose to share a client’s social media report with a team member. By acting as data controller, Sendible provides you with all the tools and settings you need to be able to control the flow of data.
Subject to your settings, we also provide certain third parties with personal data to help us offer or operate our Services.
Sendible engages certain third parties that may process data submitted to Sendible to perform certain business-related functions and to increase our Service's functionality. These companies assist with processing your payment, monitoring and analysing how our Service is used, responding to your inputs with suggested outputs using large language models and other services. When we engage another company to perform such functions, we may provide them with information, including Personal Information, Log Data and Account Information, in connection with their performance of such functions. Sendible currently engages the following subprocessors and service providers:
In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction. This Privacy Policy will apply to your personal data as transferred to the new entity.
We may also disclose personal data about you to our affiliates in order to help operate our services and our affiliates’ services. This information is limited to your email address, browsing behavior and any other actions you’ve taken on our website before becoming a customer.
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by employees or contractors operating outside the EEA who work for us or for one of our suppliers. Such staff may be engaged in, among other things, processing your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
We take the protection of your data very seriously and have made every effort to be compliant with the UK General Data Protection Regulation (GDPR). We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
All information you provide to us is stored on our secure servers located in the US and certified under the Standard Security Clauses located in Appendix 2 of the Standard Contractual Clauses. Any payment transactions will be encrypted using TLS technology and processed via our payment gateway, Stripe. We do not store any credit cards in our system. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password(s) with anyone. We also provide additional security controls within Sendible, allowing you to restrict access to specific IP addresses.
Unfortunately, the transmission of information on the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Services, and any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorized access.
If you would like to request a list of sub-processors we use, you can do so via the following form: https://support.sendible.com/hc/en-us/requests/new.
We store data until it is no longer necessary to provide our Services or until your account is deleted - whichever comes first.
If you follow the instructions here, your account will be deactivated and then deleted. When deactivated, you will no longer be able to access your account across any of our Services. For up to 90 days after deactivation, it is still possible to restore your Sendible account if it was accidentally or wrongfully deactivated. The same applies to team members or client accounts you delete from within Sendible as explained here.
If you require immediate deletion of your account, please contact us using this form and allow up to 72 hours for us to action your request. When your account is deleted, we also delete all content you’ve created within your account, including all content created by team members and clients, and you won't be able to recover that information later. We will also delete any personally identifiable information stored in any third party applications we use to service your account.
If you don't want to delete your account but want to temporarily stop using our Services, you can contact us to deactivate your account for a maximum of 90 days.
Under the UK General Data Protection Regulation and the EU GDPR, you have the right to access, rectify, port and erase your personal data.
If you have registered an account on Sendible, we provide you with tools and account settings to access, correct, delete, or modify the personal data you provided to us and associated with your account. You can also download certain account information from within the platform, including your Messages and Analytics.
See section 8 for more details.
When using any of our Services that require login information, if you would like to withdraw consent, please contact us and we will deactivate your account for you.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You may also opt out of Sendible marketing communications sent to you by opening any email we have sent you and clicking on the Unsubscribe link.
Sendible provides you with a facility to download the content you have created or data retrieved from your social media profiles through any of our Services. If you would like further assistance exporting your data, please contact us.
You have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work or place of the alleged infringement if you consider that the processing of personal data relating to you infringes the regulation.
Our Services may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to other websites.
Sendible may also be subject to U.S. laws and regulations that apply to processing of personal data. While the privacy laws and regulations are constantly changing, Sendible is committed to using processes and procedures that comply with such laws. According to current laws, you may exercise certain rights provided below:
Certain privacy laws require that Sendible disclose to you the categories or pieces of personal information Sendible collected about you, the purposes for which it was used, the categories of third parties who we disclosed the personal information to and if we sell your personal information. You can make this request up to two times per year, free of charge.
Certain privacy laws require that Sendible offers you an opportunity to rectify or correct any personal information we hold about you in our systems.
Certain privacy laws require that Sendible will comply with your request for erasure or deletion of your personal information, unless Sendible requires a record of your personal information for legitimate business purposes, such as backups that have not yet been deleted which are maintained for security. You may also request that Sendible passes along your request to its third parties, suppliers and subprocessors.
Certain privacy laws require that Sendible complies with your request to limit the use or disclosure of your personal information in our systems or that we do not share your personal information with third parties upon your request.
Certain privacy laws require that Sendible honors your request to object or opt out of Sendible’s use of your personal information, sale of your personal information or sharing of your personal information, even if you have previously given consent.
Certain privacy laws require that Sendible provide you with a copy of your personal information held in our systems that you may then download and retrieve for other purposes.
Certain privacy laws require that Sendible complies with your request not to use your personal information for automated decision making, which means a decision made by computers without a personal connection.
The Sendible security team acknowledges the valuable role that independent security researchers play in internet security. As a result, we encourage responsible reporting of any vulnerabilities that may be found on our site or applications. Sendible is committed to working with security researchers to verify and address any potential vulnerabilities that are reported to us. As a policy, Sendible does not offer compensation for reported issues. For more information please read our Vulnerability Reporting Policy.
Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Data Protection Team at privacy@sendible.com.
You can also reach out by mail at:
Sendible Ltd
Attn: Data Protection Team
3rd Floor, 311 Ballards Lane
London, N12 8LY, England
In order to exercise your rights listed in this Privacy Policy, Sendible must verify that you are the true owner of the personal information in order to comply with its security obligations. Please include in your request specific information regarding your use of the Sendible website or Services, if you have a login, approximately when you submitted personal information into the Sendible platform and a secure method in which Sendible may contact you. Sendbile reserves the right to utilize any method, so long as it is in accordance with privacy laws and best security practices, to verify your identity before releasing any personal information to you.
We may revise this Privacy Policy from time to time. The most current version of the policy will govern our processing of your personal data and will always be at https://sendible.com/privacy. If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account.
If we make a change to this policy that, in our sole discretion, is material, we will notify you via email to the email address associated with your account.
If you have not accepted our latest Privacy Policy, the account owner will be prompted to consent to the updated version when signing into their Sendible account for the first time after a policy change.
By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
