Topics Covered will include: ● Looking back at Social Media in 2014: The ups, the downs and the trends. ● How is Social Media currently used within a business environment, and what should be the main aim? ● How should businesses: ● Approach Social Media Selling? ● Use Social Media for customer service and customer retention? ● Manage and monitor their brand on Social Media? ● How Social Media Management Solutions can help? ● Social Media Predictions, 2015 and beyond.