Frequently Asked Questions


What social media services do you support?
We support the following services: LinkedIn, Blogger and Blogspot, MetaWeblog, MovableType, Ning, Sendiblog, Tumblr, TypePad, Wordpress, Wordpress.com, Bebo, Facebook Fan Page, Facebook Group, Facebook Milestone, Facebook Note, Facebook Page Note, Facebook Post, FourSquare Page, Foursquare Shout, Foursquare Shout, Foursquare Tip, Foursquare Venue Tip, FriendFeed, Google Buzz, Google+ Page, Google+ Page Test, LinkedIn Company Page, LinkedIn Group Job, LinkedIn Group Post, LinkedIn Group Promotion, LinkedIn Status, LinkedIn Status, Pinterest, Plurk, Twitter, Twitter, Facebook Cover Photo, Facebook Page Album, Facebook Photo Album, Flickr, Flickr, Instagram, MobyPicture, Scribd, SlideShare, YouTube, Delicious, Diigo, Instapaper, Pocket, Brand and Keyword Monitoring, LinkedIn Group Discussion Monitor, Review Monitoring, , Contact Importer, Message Importer, OPML Importer, RSS Auto Poster, Facebook Fan Page Stream, Facebook Group Stream, Facebook Stream, LinkedIn Group Stream, LinkedIn Stream, Twitter List, Twitter Search, Twitter Stream, , Facebook Auto Moderator, LinkedIn Auto Responder, Twitter Auto Follower, Twitter Auto Replies, Twitter Auto Retweets, Twitter Auto Unfollower, Twitter Welcome Messages,

Can I change "via Sendible" to "via My Company" for Facebook posts?
Yes. If you'd like to replace "via Sendible" with your own company name when posting to Facebook, we can set up a custom Facebook application for you. You will need to send us your company logo, a short description about your company and your company website url. If you haven't upgraded to our top account, there will be a one-off charge to have this set up. For more information, please send us an email.

Do recurring messages count towards my messaging limit?
Yes. Each message that is sent counts as a credit. So, if you send a status update to Twitter and Facebook every hour for 24 hours, your message credits will be reduced by 48 at the end of the 24 hour period.

My Facebook posts are not going through. What must I do?
If your Facebook messages are failing, we recommend deleting the account from Add/Edit Services and recreating it. When you set up the account in Sendible, you need to make sure Facebook prompts you for Extended Permissions so that your account can be updated even when you're offline.

My Tweets are not going through to Twitter. What must I do?
Make sure your Twitter account settings are correct in Sendible. If you've recently changed your Twitter password, you'll also have to update this in Sendible. Twitter has clamped down on recurring tweets and will ignore tweets that are constantly repeated. Twitter also has posting limits, so be sure you haven't exceeded this limit for the day.

How can I send out a bulk email campaign when I run out of message credits?
If you ever run out of message credits, you can either upgrade your account or you can purchase a bundle of Sendible Tokens. Tokens can be used as message credits when your standard credits run out. One token gives you two email/social media messages and can also be used to send SMS texts.

I'd like to become an affiliate. How do I join your affiliate program?
If you'd like to become an affiliate, simply send an email to partnerships@sendible.com with the email address you used to register on Sendible.

Take a tour or Start Your 30 Day Free Trial
 
Powered by Olark