Frequently Asked Questions
What social media services do you support?
We support the following services:
Facebook Wall Post,
Facebook Fan Page,
Facebook Page Note,
Facebook Page Question,
Foursquare Venue Tip,
Foursquare Venue Tip,
LinkedIn Group Job,
LinkedIn Group Post,
LinkedIn Group Promotion,
Facebook Cover Photo,
Facebook Page Album,
Facebook Photo Album,
Brand and Keyword Monitoring,
LinkedIn Group Discussion Monitor,
RSS Auto Poster,
Facebook Fan Page Stream,
Facebook Group Stream,
LinkedIn Group Stream,
LinkedIn Auto Responder,
Twitter Auto Follower,
Twitter Auto Replies,
Twitter Auto Retweets,
Twitter Auto Unfollower,
Twitter Welcome Messages,
Can I change "via Sendible" to "via My Company" for Facebook posts?
Yes. If you'd like to replace "via Sendible" with your own company name when posting to Facebook, we can set up a custom Facebook application for you. You will need to send us your company logo, a short description about your company and your company website url.
If you haven't upgraded to our top account, there will be a one-off charge to have this set up. For more information, please send us an email.
Do recurring messages count towards my messaging limit?
Yes. Each message that is sent counts as a credit. So, if you send a status update to Twitter and Facebook every hour for 24 hours, your message credits will be reduced by 48 at the end of the 24 hour period.
My Facebook posts are not going through. What must I do?
If your Facebook messages are failing, we recommend deleting the account from Add/Edit Services and recreating it. When you set up the account in Sendible, you need to make sure Facebook prompts you for Extended Permissions so that
your account can be updated even when you're offline.
My Tweets are not going through to Twitter. What must I do?
Make sure your Twitter account settings are correct in Sendible. If you've recently changed your Twitter password, you'll also have to update this in Sendible. Twitter has clamped down on recurring tweets and will ignore tweets that are constantly repeated. Twitter also has posting limits, so be sure you haven't exceeded this limit for the day.
How can I send out a bulk email campaign when I run out of message credits?
If you ever run out of message credits, you can either upgrade your account or you can purchase a bundle of Sendible Tokens. Tokens can be used as message credits when your standard credits run out. One token gives you two email/social media messages and can also be used to send SMS texts.
I'd like to become an affiliate. How do I join your affiliate program?
If you'd like to become an affiliate, simply send an email to firstname.lastname@example.org with the email address you used to register on Sendible.